Bell Care After Hours

Don't Worry, We Got Your Back!

When the lights go out...who's minding the store?  At Bell, our lights never go out and we've got our customers back when problems arise.  We find it, fix it and let them know it's done!

The definition of “standard” workday is changing and the word “standard” doesn’t mean the same thing to all people…especially to your customers. There are employees that need answers or help at all hours. You have invested in an IT infrastructure and rely on its performance, security and availability 24 hours a day...not 8 hours a day! The challenge is: how do you cost-effectively extend your business beyond the standard workday?

Not ready for Afterhours Support?  Are you sure...watch this video.

An Integrated Solution to Extend your Business - Bell Care 24-7:

After Hours Service Desk Support

• Experienced agents available 24x7;
• Leverage industry leading tools like Interactive Intelligence and Remedy;
• Incident, Knowledge and Quality Management tools enhance the end-user experience;

• Multi-lingual capabilities adds flexibility.

Advanced Monitoring Services

• Continuous 24x7 monitoring;
• Measure network and device availability;
• Real-time alerts and pre-failure indicators;

• Recommendations and monthly reports.

Self Service Solutions

• Allow end-users access to information without intervention;
• Efficiently handle frequent inquires;
• Live agents available if escalation required;
• Flexible, secure and easy to administer.

Contact Us Now to find out more!

Client Benefits:

• Respond to customer inquiries when “they” need it;
• Capture potentially lost opportunities and revenue;
• Address employee questions and problems 24x7;
• Identify/resolve network outages before employees arrive;
• Reduce costs through better utilization of IT assets;
• Ensure access to information anytime, anywhere.

Savings, improved service levels, peace of mind...Find Out More