Help Desk Augmentation
Bell Techlogix offers flexible solutions that assist service desk managers in expanding and contracting quickly and cost effectively to support changing business needs. In today's fast paced environment, speed to market is a critical success factor. Those who can't ramp up quickly to address a changing environment soon find themselves chasing the competition. As a proven expert in helping clients offer best-in-class help desk and service desk solutions, Bell understands the need to change direction quickly and inexpensively. Whether supporting new business initiatives or simply looking to improve client satisfaction by expanding coverage, Bell can help you be the one that everyone is chasing.
Best-of-breed technology is often too expensive for small- to mid-sized businesses to implement. However, leveraging the benefits that these technologies offer is vital to transforming your service desk into a best-in-class operation. Bell is one of only nine BMC partners in the nation authorized to provide Remedy hosting services. Bell Techlogix provides the platform to access Help Desk, Change Control, Asset Management, Inventory Tracking and other modules, which allows companies to cost-effectively take advantage of the latest technology.
Bell can help you with computer imaging:
- Improve service levels by addressing temporary spikes in call volume;
- Expand your help desk to provide your customers with overnight and weekend coverage;
- Control service desk costs by offering flexible short-term solutions;
- Expand and contract quickly to support key growth or expansion initiatives;
- Access a best-in-class support engine through a hosted Remedy solution from Bell.
