Enterprise Mobility Services

Enterprise Mobile Management - Enable, Optimize, Support

Supporting devices in use in the field is an important part of the Enterprise Mobility Services Lifecycle. You have enabled your workers to be be closer to your customers and now you need to address their needs while on the go. What if they have user questions, their smartphone simply won't turn on, they can't make a data connection or lose their mobile device. It is critical that their question be answered promptly and acurately, their connction is made quickly or that they get a new device in their hands as soon as possible. Our Mobile Support Services make this happen and get them back in action!

Mobile Service Desk: Through its 24x7x365 state of the art contact center, Bell helps clients deliver best-in-class service to its mobile users.  Leveraging advanced tools, like Interactive Intelligence and Remedy, Bell improves resolution rates, drives productivity and increases service levels.  Our Tier 1 and Tier 2 offerings provide monitoring, troubleshooting and resolution management capabilities. Skilled agents enusre that your mobile workers are staying close to information, applications and your customers.  Integrating advanced tool sets and experienced agents into a proven methodology, Bell manages your mobile environment while you focus on core IT initiatives.  

Repair and Depot Service: Mobile workers present inherent issues in that they are not in the office, yet require the same level of support as the traditional office worker. It is not as simple as walking down to IT or having a technician stop by their desk; yet the device must be repaired or replaced. Bell leverages its 60,000 square foot Depot Service center in Indianapolis to provide clients space to effectively manage deployments, inventory devices or establish repair facilities. Our 24x7x365 service center is the foundation for coordinating service tickets and managing them to resolution. Experienced technicains in our Depot receive, repair, kit and ship devices to mobile workers throughout teh country. Our Advance Exchange Services ensure that mobile workers receive a new device the next morning regardless of where they are located.

Refresh, Retire and Recycle: Mobile technology continues to advance at an escalated pace. New devices, new features and new capabilities are all valuable to enhancing the capabilities of your mobile workforce. However, this presents enterprises with several issues - most notably, executing the deployment and ensuring that outdated devices are dealt with properly. Bell ensures that all devices are properly wiped and dsiposed of in compliance with State and Federal Regulations. This protects your corporate information and keeps you in compliance with ever changing legal requirements.