Reverse Logistics
Reverse logistics involves all activities associated with a product after the original point of sale that seek to maximize the item's value, extend its use or mitigate its service costs. Bell’s comprehensive reverse logistics services stem from our vast experience in end-user customer service and technical support, as well as professional product repairs, parts management and logistics. Strategically located in Indianapolis, IN, Bell has the flexibility and capability to engage quickly, and offers either distinct services or a fully integrated reverse logistics solution.
Our Reverse Logistics Services include:
- Returns and Warranty Management;
- Receiving, sorting, testing and triage;
- Life cycle asset management and custom reporting;
- Advanced exchange, kitting and fulfillment services;
- Depot, repair, refurbishing and remarketing services;
- Aftermarket contact center support;
- Recycling and disposal.
Product returns and warranty management presents an ever increasing attack on manufacturers already diminishing profit margins. Over the last 20 years we have expanded from delivering reverse logistics services to our end-users clients to delivering those same services on a larger scale directly to manufacturers. Our extensive experience allows us to integrate individual services with our clients existing processes or to offer a complete integrated reverse logistics solution.
Bell can help you:
- Significantly reduce transportation costs utilizing our centrally located Indianapolis depot;
- Improve efficiency and end-user satisfaction;
- Drive productivity through flexibility & speed of delivery;
- Optimize value of products over the entire lifecycle;
- Improve security by ensuring the proper elimination of all data and information;
- Adhere to State and Federal laws on disposal;
- Improve quality assurance through the early identification of product quality issues.
