Higher Education Institution

Large Indiana K-12 School District

Challenge

Outdated desktops were draining resources and hindering productivity. The faculty struggled with new applications and reduced productivity due to slow performance of their desktop machines. Students were working on old technology, and lab machines experienced high levels of downtime. The school wanted to replace the computers and monitors immediately, with no impact on the students, faculty or administrators.

Solution

  • Procure and deploy 1,500 desktop machines.
  • Tag and image all devices in our 60,000 square foot configuration center.
  • Complete deployment in 3 days during winter break preventing disruption to the learning environment.

Benefit

  • Use of Bell's advanced staging center saved the school district critical time and budget dollars.
  • Bell's disposal services ensured critical data was eliminated and assets disposed of in compliance with State and Federal regulations.
  • Allowed faculty and staff to focus on learning initiatives and IT staff to focus on core initiatives.

Nationwide Healthcare Firm

Challenge

Over the years the number of distinct servers across all departments within this nationwide healthcare firm had continued to grow. Due to this wide distribution of disparate servers, the client experienced low utilization rates across its server infrastructure, yet continued to add capital expense dollars for new servers every year.

Solution

  • Perform assessment for Data Center with 136 servers supporting over 4,000 users.
  • Consolidate SQL and other business server applications.
  • Virtualize and upgrade server farm into blade servers.

Benefit

  • Dramatic increase in percent utilization and availability.
  • Positively impacted capital expenditures and reduced TCO.
  • Over 15% reduction in annual costs due to reduction in floor space, power and cooling requirements.

Leading Electronics Software Provider

Challenge

Client was losing efficiencies and cost-effectiveness due to lack of standards and procedures in managing and tracking its technology assets. They also experienced excessive downtime and reduced productivity due to the length of time it took to get issues identified, assets repaired and then redeployed.

Solution

  • Manage over 200,000 mission critical laptops for e-learning initiatives.
  • Provide detail asset tracking and reporting.
  • Manage summer refresh for 28,000 laptops, including configuration, repair and deployment.

Benefit

  • Reduced laptop repair time from three days to one.
  • Real time asset tracking and reporting.
  • Consistent achievement of manufacturer and client SLAs.

Consumer Goods Company

Challenge

A highly distributed work environment existed in an effort to provide the best level of service to customers. This created significant issues in managing and tracking assets. It also challenged the ability to have an efficient and effective methodology to repair assets, which drove costs up and productivity down.

Solution

  • Provide Depot Support, Advance Exchange, and life cycle management for 2800 mobile clients.
  • Dispatch support for 600 remote offices.
  • Provide enterprise wide technical support for 6,500 workstations and 8,000 peripheral devices.

Benefit

  • l00% on-time overnight delivery of fully-configured workstations.
  • 96% on-time response on all service requests.
  • Annual cost reduction of 15% on all services.