Service Desk Support

Bell’s Service Desk Support solutions assist clients in overcoming the increasing demands and expectations of end users, which have significantly increased the pressure on IT in supporting internal and external customers. Maintaining the most efficient service support infrastructure, keeping help desk agents current on training, handling calls after hours, managing peak loads and simply being able to effectively address other IT projects are all challenges to the existing cost structures and the ability to address end user needs.

Best-in-Class enterprises leverage their Service Desk to integrate management of the entire infrastructrure.  View this video to see why:

Building on ITIL best practices, Bell:

• Reduces call volumes and increases first time resolutions;
• Offers flexible and scalable operational and pricing models;

• Optimizes support services for IT assets, whether on campus, in remote offices or on the road.

Service Desk Solutions:

• Help Desk Services: Tier I, II and III support, interaction management, problem resolution, knowledge management, escalation, self-service portals;
• Desktop Client Services: On-site support of hardware, software and applications, moves/adds/changes;
• Asset Management: Tracking, monitoring, managing, updating;
• Mobile Service Desk: Mobile Device Management tools optimize your mobile environment and increase productivity;
• Depot Services: Staging facility to improve the time to market for deployments upgrades and migrations;
• Remote Monitoring: Network and device availability, pre-failure indicators, real-time alerting and monthly reporting.

Bell Techlogix service desk solutions focus on providing the easiest and most flexible methods of access, high first call resolution and increased end user productivity and satisfaction. Our success is evidenced by the fact that industry leading clients have engaged Bell in long–term relationships.

Bell can help you:

• Reduce service delivery costs;
• Better handle peak activity loads;
• Access best–in–class processes, procedures and technology tools;
• Improve first time resolution and increase end–user productivity;
• Easily and quickly assimilate new users, technology and programs;
• Focus time, critical resources and dollars on core IT initiatives.